Ratings & Reviews

Overall Rating

4
(42 reviews)
97.6% of customers recommend this property

Rating Per Category

Parking
Noise
Grounds
Construction
Maintenance
Staff

Your Review

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Resident Reviews

submitted by Carol . - |Recommended: YesQuiet, great location, friendly staff, charming apartments. — Great place to live at a great value - super close to Duke University and the downtown area.
response from property -Thanks, Carol! We are glad to hear that you've been enjoying your stay here at University Apartments - Durham. If there's anything we can do to improve your experience, please reach out and let us know!
submitted by Logan F. - |Recommended: YesGood — Somethings could be better such as the noisy AC Units but nothing can be perfect and overall I am pleased with everything. Most importantly I am pleased with the friendliness of the staff.
response from property -Hi Logan, Thank you for taking the time to leave an honest review. We have so much enjoyed you and your furry friend Jax staying with us! We would love to hear more about your experience with UA – Durham. Please feel free to reach out to our office staff by calling 919.489.3112 or uadurham@creimail.com if there is anything we can do to make your time with us even better!
submitted by Deyton C. - |Recommended: YesPeaceful and perfect location — Its so close to everything and the apartment style is perfect for me.
response from property -Thank you so much for leaving a positive review! We appreciate our residents and their feedback and strive to provide great experiences for everyone. We're glad you love your apartment and are able to call University Apartments your home!
submitted by Sheila T. - |Recommended: YesSatisfied — Very cozy, quiet
response from property -Thank you so much for leaving a positive review! We're so happy that you're enjoying your experience living with us here at University Apartments. Let us know if there is anything we can do to make your experience even better!
submitted by Jacqueline T. - |Recommended: YesBeautiful apartments but falling apart — I love my apartment because it has more character than any other apartment I've seen in Durham. I love the big windows, high ceilings, wood floors and gorgeous kitchens. But there are significant problems that never seem to be fixed and it could really use a renovation- for instance, the carpets are really stained and old, there's a leak that stained the ceiling that never got fixed, there are moldy fixtures in the bathroom I was flat out told would never be fixed, and there are paint splatters in various places. Work orders usually take a long time if ever to complete and there are always cockroaches. The air conditioning and heating systems are also kind of wonky. The staff is very friendly and for the price it's great to have a lovely apartment, pool, and gym.
response from property -Thank you so much for taking the time to leave us a review! We value feedback and welcome any opportunity to improve! We strive to welcome everyone and to create a sense of community for each resident. Our team is very dedicated to providing high-quality service to all, and we would love to do the same for you. Please reach out to us at 919-489-3112 or uadurham@creimail.com so that we can address and fix some of these issues you have been experiencing. Thank you!
submitted by Hannah L. - |Recommended: YesA clean and comfortable place to live that is perfectly located — The unit I live in is clean and the right size for my needs The maintenance team is helpful and quick about responding to needs It is the perfect location This spot is perfectly situated for easy access to Duke's campus and downtown Durham
response from property -Thank you so much for leaving a positive review! We appreciate our residents and their feedback and strive to provide great experiences for everyone. Thank you for calling University Apartments in Durham your home!
submitted by Ashlynn . - |Recommended: YesBeautiful Historically Rich Property — It is a beautifully built and renovated property that is kept up well.
response from property -Thank you so much for leaving a positive review! We strive to properly maintain these beautiful and historic buildings and are glad you are happily able to call University Apartments in Durham your home!
submitted by Deena S. - |Recommended: YesWorth the low cost and comfortable — This apartment is worth the money you pay for it. There are little issues here and there and the kitchen space isn't big but totally worth the price I am paying for it each month. It is private, although I can hear neighbors coming into the building and above. Comfortable and a great place to call home. Friendly staff who get to know your name and no trouble finding parking.
response from property -Deena, thank you so much for you review! We truly appreciate your residency. We are glad to hear that you are finding your new home comfortable and that you have had a good experience with the staff. Please reach out to us if you ever need anything during your time here at University Apartments!
submitted by Sergio C. - |Recommended: NoGood — good value
response from property -Sergio, thank you for your feed back. While we are glad to hear you are pleased with the value of your apartment we would love to know what we can do to turn that thumbs down into and thumbs up! Please reach out to let us know how we can improve your time here as a resident.
submitted by Joy M. - |Recommended: YesUA-Durham — Not bad when you consider all other options and the timing.
response from property -Joy, thank you for your 5 star review! We appreciate your residency! If there is anything you need during your time here at UA please reach out to the office.
submitted by Hengming L. - |Recommended: YesAffordable place with some trade offs — I like how easy the parking is. But the noise insulation is not well. You can often clearly hear your neighbors and loud cars at no matter day or night. The apartment also have cockroaches problems, and sadly even pest control didn't do much. The staff are friendly and helpful, and the work orders are usually solved in a timely manner. The location is nice and affordable, and for that you get some trade offs. So overall its a fairly decent place.
response from property -Li, thank you for your feedback! I am glad to hear that parking has been working out for you and any maintenance issues that have popped up we could quickly take care of. Some of the challenges we face as an older property can be noise, please know that if you are experiencing excessive noise issues from a particular unit let us know and we can work on resolving that for you. We are working diligently to resolve any pest issues. Please update the office/maintenance with any problems so that we can resolve the issue for you.
submitted by Grayson F. - |Recommended: YesAmazing place to live — It is a very nice place to live and safe. Plus it is really a central location to Duke and to Downtown
response from property -Thank you for your feeback!
submitted by Nicolas S. - |Recommended: YesNice and quiet — I would recommend living here
response from property -Thank you for your feedback!
submitted by Alejandro - |Recommended: YesGreat location and very affordable I definitely recommend this place to anyone. Despite being close to a busy road, I had no issues with noise. It was close to everything a 5-minute bus ride to Duke and a 10-minute drive to everything else. The management is superb. They are very friendly and helpful. I had to move out due to COVID, and they made the whole process to leave the lease very easy. It is an old building so it comes with some disadvantages like run-down bathrooms but overall the apartment itself is great. Plenty of storage and kitchen space. Lots of windows. Plus, I only had to pay for internet and energy in terms of utilities so the utility bill was very small too Overall, a great place.
response from property -Hi Alejandro! Thank you for taking the time to leave an awesome review for us. I am so happy to here you are enjoying your stay at University Apartments! Please let us know if there is anything else we can do to keep your experience great! Have a wonderful day!
submitted by Tyler L. - |Recommended: YesLeasing office staff is super helpful — Even when moving in a couch, one of the leasing office workers stopped everything to help out. They go above and beyond for their job
response from property -Hi Tyler, Thank you so much for taking the time to leave us a positive review! We value our residents just like they're our own family and we hope to continue to foster great relationships in the future. We hope you continue to call us your home in the future!

The views and opinions expressed herein are solely those of the original authors and other contributors. These views do not reflect the views of University Apartments - Durham, its owners, managers, agents, employees or content providers. No representation or warranty, express or implied, is made or given by University Apartments - Durham, its owners, managers, agents, employees or content providers regarding safety, accuracy, completeness or suitability of the information or material expressed herein for any particular purpose